General Questions

What types of windows and doors do you offer?

We offer a wide range of vinyl windows in dual pane or triple pane glass options to fit all requirements, as well as entry doors, patio doors, sliding doors, and custom options. 

Do you offer custom-sized windows and doors?

Yes! We specialize in custom-fit windows and doors to ensure a perfect match for your space and style.

Do you have samples I can look at? Can I visit your showroom?

Absolutely! We welcome you to visit our showroom to see product samples, speak with our experts, and find the perfect fit for your home

Installation & Services

Do you provide installation services?

Yes, we offer professional installation technicians. Our team ensures everything is properly fitted and sealed.

How long does installation take?

It depends on the number and type of windows or doors.  We’ll give you a more accurate timeline during your consultation.

Do you remove and dispose of old windows/doors?

Yes, we take care of removing and responsibly disposing of your old units as part of our installation service.

Pricing & Quotes

How can I get a quote?

You can request a free quote by filling out our online form, calling us directly, or visiting our showroom.

Do you offer financing options?

At Central Door & Window, you can shop today and choose how to pay with Scotia SelectPay, on the Scotiabank Scene+ Visa Card. On eligible purchases over two-hunded and fifty dollars, you can choose to pay overtime for up to twenty-four months with installment plans OR do not pay for up to twelve months with deferred payment plans. All with no interest and no fees! Terms and conditions apply. See in-store or online at www.scotiabank.com/buildyourpoints for details.

Do you have a loyalty program?

At Central Door & Window rewards are just a scan away, with the help of Scene+. Earn fifty Scene+ points for every fifty dollars spent. Plus, get two times the points for every dollar spent with the Scotiabank Scene+ Visa Card.

Are your prices competitive?

We pride ourselves on offering high-quality products at fair, competitive prices.

Warranty & Maintenance

Do your windows and doors come with a warranty?

Yes, all of our products come with manufacturer warranties, and our installation services are backed by a one year guarantee.

How do I maintain my new windows and doors?

We provide care and maintenance instructions with every purchase. Painting of some product is required.

Orders & Delivery

How long does it take to receive my order?

Timelines vary depending on the product in question. Custom orders may take longer depending on the specifications. When we provide a quote we always will provide a timeline for your project and will follow up as things progress.

Do you deliver or just install?

We offer both delivery and full-service installation. If you prefer to install yourself, we can arrange delivery only or you can pick up the product at our shop.

Troubleshooting

What should I do if I notice a problem after installation?

Please contact us immediately. We’ll schedule a technician to assess the issue and resolve it under warranty if applicable.

Can I replace just one window or door, or do I need to do the whole house?

You can absolutely replace just one. Whether it’s a single unit or a full home upgrade, we’re here to help.

Eco-Fees FAQ

Why am I charged an Eco-fee on my purchase?

Eco-fees are used to support provincial recycling and disposal programs to keep end-of-life products out of our landfills and waterways. These diversion programs help protect our environment and our communities.

What does the Eco-fee cover?

Eco-fees cover the collection, transportation, recycling or safe disposal of hazardous and special materials, which currently have provincially run recycling programs in place.

Who sets these fees?

Stewardship organizations (provincially approved recycling programs) set the fees each year to cover these recycling programs costs. Home Hardware remits all fees collected from customers to these stewardship organizations.

If the item purchased is returned, will the Eco-fee be reimbursed?

Yes, if you paid an Eco-fee when you purchased a product, Home Hardware will refund that fee if you decide to return your purchase.